Refund policy
RETURN & REFUND POLICY
At IS Mart, we want you to receive your order in good condition.
1. Return / Replacement Eligibility
We accept return or replacement requests only if:
• The product is damaged during delivery.
• The product is defective or not working as described.
• You received a wrong or different product from what you ordered.
• The product is materially different from the product description.
The product must be unused and, where applicable, kept in its original packaging with tags/accessories intact.
2. Return Request Period
Please contact us within 48 hours of receiving your order if you receive a damaged, defective or wrong product.
For damage or wrong-product claims, clear photos and an unboxing video may be required for verification.
3. Change of Mind
We generally do not accept returns or refunds simply because the customer has changed their mind, ordered the wrong size/colour, or does not like the product after delivery, except where required by applicable law.
4. Return Shipping
If the return/replacement is approved because the product was damaged, defective or incorrectly supplied, IS Mart will coordinate the return/replacement process.
For other approved returns, applicable return shipping charges may be deducted from the refund.
5. Refunds
Where a refund is approved, it will be processed after the returned product is received and inspected.
For Cash on Delivery (COD) orders, any approved refund will be processed through a suitable electronic payment method after the customer provides the required payment details.
6. Order Cancellation
COD orders may be cancelled before the order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
7. Contact
For return, replacement or refund requests, please contact IS Mart through the contact details provided on our website.
We reserve the right to verify every return/replacement request before approving it.
This policy is subject to applicable consumer protection laws and regulations in India.I’m